Billing & Refund Policy

Paid plans are billed in advance on a monthly or annual cycle from the date you subscribe, in the currency shown at checkout. Prices exclude applicable taxes, which are added where required. Your invoices and payment method are managed in account settings.

Subscriptions renew automatically at the end of each cycle unless you cancel before the renewal date. Cancelling stops future charges and keeps your access until the end of the period you have already paid for; we do not pro-rate the remainder of a started cycle.

Where a trial is offered, it converts to a paid subscription at the end of the trial unless you cancel first. Free tiers may have feature, storage or agent-run limits, which we may adjust with notice.

Some capabilities — heavy AI generation, voice minutes, enrichment lookups and outbound messaging — consume usage credits. Consumed usage is not refundable, because the underlying provider cost has already been incurred. Unused credits expire at the end of the billing period unless stated otherwise.

If you are within 14 days of your first payment on a new subscription and the platform has not worked as described, contact us and we will refund that payment in full. Beyond that window we issue refunds where required by law, where we billed you in error, or where a confirmed outage prevented meaningful use of the service. Refunds are returned to the original payment method.

Refunds are not available for change of mind after substantial use, for dissatisfaction with AI-generated output that you accepted and downloaded, or where the account was suspended for breaching the Acceptable Use Policy.

If a payment fails we retry and email you; access may be limited until it clears. We give at least 30 days’ notice before a price change takes effect on your plan, and you may cancel before the new price applies.

Please contact us before raising a chargeback — most disputes are a billing detail we can fix in minutes. Accounts with an open chargeback may be suspended until the dispute is resolved.